You have to build a user experience for customers who don't have an Appian login, and need to report an incident. What type of user experience will you build?

• A. An App
• B. A Portal
• C. A Site
• D. A Record Type

Answer: (B)

Portals are designed to give external users, like customers, a web-based experience without requiring Appian logins. This makes them ideal for someone who needs to report an incident but doesn’t have an Appian account—the portal can present a simple incident-report form, submit data to a back-end process, and support anonymous or guest submissions with appropriate validations and security. An App requires licensed internal users with credentials; a Site is more about public content and may not align with a process-driven submission flow; a Record Type is a data model, not a user interface.