Which statement is NOT a measurable result of using a customer service application?

• A. The app records maintenance
• B. Decreased support calls by 10% over 6 months
• C. Decreased average call duration by 5 minutes
• D. Every registered vehicle has an up-to date maintenance history

Answer: (A)

Measurable results are the outcomes you can quantify to show the app’s impact on service operations. The statement about recording maintenance describes a capability of the system—what it can do—rather than a measurable improvement you can report. In contrast, the other items express concrete outcomes you can measure: a 10% reduction in support calls over six months demonstrates workload improvement; a 5-minute decrease in average call duration shows efficiency gains; and ensuring every registered vehicle has an up-to-date maintenance history reflects a trackable data quality state. Because recording maintenance itself is a capability rather than a quantified result, it’s the statement that isn’t a measurable outcome.