Which of the following is a listed benefit of automation?

• A. Higher payroll costs
• B. Lower error rates
• C. Longer cycle times
• D. Decreased customer satisfaction

Answer: (B)

Automation improves accuracy by standardizing tasks, enforcing validations, and eliminating manual data entry errors. This leads to lower error rates, a commonly cited benefit of automated processes. Other options describe outcomes that automation tends to reduce or avoid: higher payroll costs are not a benefit since automation can cut manual labor; longer cycle times run opposite to automation's goal of faster processing; decreased customer satisfaction would signal worse service, which automation aims to prevent through consistency and speed.