Which component is used to integrate with external systems via APIs?

• A. RPA
• B. Integrations
• C. AI Skills
• D. Smart Services

Answer: (B)

Integrations are the tool you use to connect Appian to external systems through APIs. They define how to reach the API (endpoint), how to authenticate, what HTTP methods to use, and how to map data between Appian and the external service. This makes it possible to call REST or SOAP endpoints, send or receive JSON or XML, and incorporate that data into your apps.

RPA focuses on automating tasks inside other applications, often at the UI level, rather than directly communicating with external systems via APIs. AI Skills add AI-driven capabilities, not API integration itself. Smart Services are built-in actions for various tasks in processes, but the specific mechanism intended for talking to external APIs is the Integrations object.