Which capability of AI Skills is used to classify emails by type?

• A. Document extraction
• B. Document classification
• C. Email classification
• D. AI and ML features to automate workflows

Answer: (C)

Classifying items into categories based on their content is a common AI capability. When it comes to emails, the goal is to assign each message to a type or category—like personal, work, newsletter, or promotion—based on cues from the email’s text and metadata. The capability designed for this task is email classification, which specifically analyzes elements unique to emails—subject lines, body content, sender and recipient information, and timing—to determine the most appropriate type. This is more precise for emails than general document classification, which treats items as documents without the email-specific signals, and more focused than broad automation features, which handle workflow steps rather than labeling the messages themselves. So, evaluating an email and labeling it by its type is best accomplished with email classification.