Which capability helps analyze processes to discover inefficiencies?

• A. Data Fabric
• B. Process Mining
• C. Total Experience
• D. Sites

Answer: (B)

Analyzing how work actually flows to find waste or delays is what Process Mining is all about. It uses event logs from systems—timestamps, activities, case IDs—to reconstruct the real end-to-end process, visualize the as-built paths, and measure performance. This reveals bottlenecks, long cycle times, rework loops, and deviations from the intended process, making inefficiencies visible and actionable. Data Fabric focuses on unifying data across sources and governance, not on analyzing process performance. Total Experience centers on aligning experiences across people and channels, not on process diagnostics. Sites is a platform for hosting content and isn’t about process analysis. So Process Mining directly provides the insight needed to discover and address inefficiencies in processes.