Which capability classifies emails by type?

• A. Document extraction
• B. Document classification
• C. Email classification
• D. AI workflows

Answer: (C)

Classifying emails by type focuses on labeling messages based on their content and context. This capability specializes in sorting emails into predefined categories such as promotional, transactional, personal, or urgent, using cues from the subject line, body text, sender, and metadata. That direct labeling task for emails makes it the best fit for determining the type of each message. By contrast, document extraction targets pulling specific data points from content, document classification applies to documents in general (not specifically emails), and AI workflows manage end-to-end automation processes rather than perform the labeling of email types.