Which capability allows drag-and-drop automation of common business activities?

• A. RPA
• B. AI Skills
• C. Smart Services
• D. Integrations

Answer: (C)

Smart Services are prebuilt automation blocks you can drag into a process model to perform common business tasks without writing code. In the Process Modeler, you can drop a Smart Service and configure it to handle actions like sending an email, updating a data store, calling an external system, or managing files. Because these services encapsulate these routine activities, they let you assemble workflows quickly and consistently, with built-in input handling, outputs, and error management. This drag-and-drop approach is what enables rapid, repeatable automation of everyday business tasks. By comparison, RPA focuses on desktop automation, AI Skills add cognitive capabilities, and Integrations are connectors to external systems—useful components, but not the streamlined drag-and-drop automation of common activities that Smart Services provide.